Order Confirmation:

As soon as you place your order you will receive an order confirmation e-mail. This means that we have received your order in our system and pre-authorised your credit card for the purchase.  

As soon as we receive your order we automatically check to confirm that your order is in stock and available for immediate shipment.  If your item is on back-order or unavailable we will reach out to you via e-mail or telephone to see if alternate arrangements can be made. If no arrangements can be made we will cancel the pre-authorisation payment.

If your item(s) are available for immediate shipment (within 2 business days) we will process the charges and get to work preparing your order for shipment.

Order Shipment:

If your order is in stock and we process the charges to your credit card it will ship within two business days from the date of your order.  

We will send you shipping confirmation within 24 hours of your order leaving the warehouse to the e-mail address you provided when checking out.  

If you do not receive shipping confirmation from us within three business days of your order feel free to follow up with us at info@agilitymobility.com.au.

International Orders:

Currently we do not ship internationally so any shipping arrangements will have to be arranged by the customer.


Damaged Products:

If you are concerned that your order may have been damaged in transit please take a photo of the damaged box asap with your smart phone or camera, do not open the box until you have contacted us.

Please do this within 3 days of receiving your delivery - As it allows us to claim any damage that may have occurred during transit from our couriers.

If you have opened your order and notice that your order is in some way damaged, please take a photo of the damage and send it to us asap. 

Please send any photos of damaged items to info@agilitymobility.com.au and then call us on 1300 973 064 to discuss further.

We will replace any of our products that arrive damaged as quickly as possible.

Incorrect Delivery:

If we happen to send you incorrect products, we apologise in advance! Please call us as soon as soon as possible on 1300 973 064 and we will arrange to pickup the incorrect products and deliver to you the correct order. This will occur at no cost to you.

Change of Mind:

We are an online only retailer and we source our great products direct from manufacturers around Australia and the world. This allows us to offer you amazing prices and a unique selection. It does mean however that we are not able to accept returns solely for a change of mind.

It is expected that you will give careful consideration to your choice before purchasing. All of our products are marked with their measurements and technical details, it is up to you to properly read our descriptions.

The good news is that we have a team of mobility specialists standing by to help you choose the right products for your needs. If you are unsure please call us on 1300 973 064 and we will help to make sure you choose the right product for your needs.

By purchasing from this website You accept you will not be entitled to refuse delivery of goods nor request a return, refund or exchange of goods you have purchased from this website on the basis that you have changed your mind about the purchase of the goods.

Payment of Refunds:

Where a refund is necessary for any reason the funds will be transfered back to the original account that was used to purchase your order. If the product is not suitable for use a refund can only be accepted if the product has not been used and is in a resalable condition. The product must also be resealed and in its original packaging for the refund to be accepted. 

Restocking Fee: 

There will be no restocking fee applied to faulty, damaged or incorrectly shipped products. All other returned items will incur a 20% restocking fee. We are unable to cover postage fee's for returned products, when returning we advise that you do so via registered post along with insurance. Any monetary returns will be processed once the product has been received at the warehouse and has been checked to confirm that it's in a saleable condition.